Job Detail

Product Consultant

Gurugram

Cvent India

  • Package:9.5 LPA
  • Industry:IT-Software/Software Services
  • Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
  • Role:Product Designer
  • Job Type:Full Time
  • Location

    • Location:Gurugram

    Job Responsibilities

    What You Will Be Doing 

    • Support clients over the phone and email by answering their product questions and offering technical assistance
    • Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine.
    • Gather client requirements for future releases of the product
    • Create and maintain all product documentation
    • Implement and manage the online portion of client events as and when needed
    • Gather client requirements and implement them in Cvent’s event management software
    • Communicate with the client and review the initial implementation with them and make required changes
    • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
    • Document all communication with the client in Cvent’s CRM software  

     

    What You Will Need for this Position 

    • Excellent communication skills (verbal and written)
    • Graduate/ Under-graduate(drop-out) with strong analytical and logical skills
    • Experience in US Customer Service is a must
    • Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad.
    • Strong business acumen, ethics and high integrity
    • High comfort level in using online software products.
    • Must be articulate, organized, detail-oriented and have ability to multi-task.
    • Quick learner, with a positive attitude and ability to work well within a team.